Refund Policy for Courses and Memberships
Refunds are given under certain circumstances:
The course or membership has a fault that the customer could not have known about at the time of purchase.
The course or membership is not usable for the function that the customer was shown or led to believe they would.
The course or membership is are not as described or different from the sample.
However, refunds will not be given under for the following
The above policy is not inclusive of your statutory rights under Australian consumer law.
We do like to keep customers happy
WEBSITE TERMS AND CONDITIONS OF USE
1. About the Website
(a) Welcome to https://pianochordscourse.com/ (the ‘Website’). The Website Piano
Courses (the ‘Services’).
(b) The Website is operated by A & R Wright Partnership. Access to and use of the
Website, or any of its associated Products or Services, is provided by A & R Wright
Partnership. Please read these terms and conditions (the ‘Terms’) carefully. By
using, browsing and/or reading the Website, this signifies that you have read,
understood and agree to be bound by the Terms. If you do not agree with the
Terms, you must cease usage of the Website, or any of Services, immediately.
(c) A & R Wright Partnership reserves the right to review and change any of the Terms
by updating this page at its sole discretion. When A & R Wright Partnership
updates the Terms, it will use reasonable endeavours to provide you with notice of
updates to the Terms. Any changes to the Terms take immediate effect from the
date of their publication. Before you continue, we recommend you keep a copy of
the Terms for your records.
2. Acceptance of the Terms
(a) You accept the Terms by remaining on the Website. You may also accept the
Terms by clicking to accept or agree to the Terms where this option is made
available to you by A & R Wright Partnership in the user interface.
3. Subscription to use the Services
(a) In order to access the Services, you must first purchase a subscription through the
Website (the ‘Subscription’) and pay the applicable fee for the selected
Subscription (the ‘Subscription Fee’).
(b) In purchasing the Subscription, you acknowledge and agree that it is your
responsibility to ensure that the Subscription you elect to purchase is suitable for
(c) Once you have purchased the Subscription, you will then be required to register
for an account through the Website before you can access the Services (the
(d) As part of the registration process, or as part of your continued use of the
Services, you may be required to provide personal information about yourself
(such as identification or contact details), including:
(i) Email address
(ii) Preferred username
(iii) Mailing address
(iv) Telephone number
(e) You warrant that any information you give to A & R Wright Partnership in the
course of completing the registration process will always be accurate, correct and
up to date.
(f) Once you have completed the registration process, you will be a registered
member of the Website (‘Member’) and agree to be bound by the Terms. As a
Member you will be granted immediate access to the Services from the time you
have completed the registration process until the subscription period expires (the
(g) You may not use the Services and may not accept the Terms if:
(i) you are not of legal age to form a binding contract with A & R Wright
(ii) you are a person barred from receiving the Services under the laws of
Australia or other countries including the country in which you are resident
or from which you use the Services.
4. Your obligations as a Member
(a) As a Member, you agree to comply with the following:
(i) you will use the Services only for purposes that are permitted by:
(A) the Terms; and
(B) any applicable law, regulation or generally accepted practices or
guidelines in the relevant jurisdictions;
(ii) you have the sole responsibility for protecting the confidentiality of your
password and/or email address. Use of your password by any other person
may result in the immediate cancellation of the Services;
(iii) any use of your registration information by any other person, or third
parties, is strictly prohibited. You agree to immediately notify A & R Wright
Partnership of any unauthorised use of your password or email address or
any breach of security of which you have become aware;
(iv) access and use of the Website is limited, non-transferable and allows for
the sole use of the Website by you for the purposes of A & R Wright
Partnership providing the Services;
(v) you will not use the Services or the Website in connection with any
commercial endeavours except those that are specifically endorsed or
approved by the management of A & R Wright Partnership;
(vi) you will not use the Services or Website for any illegal and/or unauthorised
use which includes collecting email addresses of Members by electronic or
other means for the purpose of sending unsolicited email or unauthorised
framing of or linking to the Website;
(vii) you agree that commercial advertisements, affiliate links, and other forms
of solicitation may be removed from the Website without notice and may
result in termination of the Services. Appropriate legal action will be taken
by A & R Wright Partnership for any illegal or unauthorised use of the
(viii) you acknowledge and agree that any automated use of the Website or its
Services is prohibited.
(a) Where the option is given to you, you may make payment of the Subscription Fee
by way of:
(i) Credit Card Payment (‘Credit Card’)
(ii) PayPal (‘PayPal’)
(b) All payments made in the course of your use of the Services are made using All. In
using the Website, the Services or when making any payment in relation to your
use of the Services, you warrant that you have read, understood and agree to be
bound by the All terms and conditions which are available on their website.
(c) You acknowledge and agree that where a request for the payment of the
Subscription Fee is returned or denied, for whatever reason, by your financial
institution or is unpaid by you for any other reason, then you are liable for any
costs, including banking fees and charges, associated with the Subscription Fee .
(d) You agree and acknowledge that A & R Wright Partnership can vary the
Subscription Fee at any time and that the varied Subscription Fee will come into
effect following the conclusion of the existing Subscription Period.
6. Refund Policy
A & R Wright Partnership will only provide you with a refund of the Subscription Fee in
the event they are unable to continue to provide the Services or if the manager of A & R
Wright Partnership makes a decision, at its absolute discretion, that it is reasonable to do
so under the circumstances. Where this occurs, the refund will be in the proportional
amount of the Subscription Fee that remains unused by the Member (the ‘Refund’).
7. Copyright and Intellectual Property
(a) The Website, the Services and all of the related products of A & R Wright
Partnership are subject to copyright. The material on the Website is protected by
copyright under the laws of Australia and through international treaties. Unless
otherwise indicated, all rights (including copyright) in the Services and compilation
of the Website (including but not limited to text, graphics, logos, button icons,
video images, audio clips, Website, code, scripts, design elements and interactive
features) or the Services are owned or controlled for these purposes, and are
reserved by A & R Wright Partnership or its contributors.
(b) All trademarks, service marks and trade names are owned, registered and/or
licensed by A & R Wright Partnership, who grants to you a worldwide, nonexclusive, royalty-free, revocable license whilst you are a Member to:
A & R Wright Partnership does not grant you any other rights whatsoever in
relation to the Website or the Services. All other rights are expressly reserved by A
& R Wright Partnership.
(i) use the Website pursuant to the Terms;
(ii) copy and store the Website and the material contained in the Website in
your device’s cache memory; and
(iii) print pages from the Website for your own personal and non-commercial
(c) A & R Wright Partnership retains all rights, title and interest in and to the Website
and all related Services. Nothing you do on or in relation to the Website will
(i) business name, trading name, domain name, trade mark, industrial design,
patent, registered design or copyright, or
(ii) a right to use or exploit a business name, trading name, domain name,
trade mark or industrial design, or
(iii) a thing, system or process that is the subject of a patent, registered design
or copyright (or an adaptation or modification of such a thing, system or
(d) You may not, without the prior written permission of A & R Wright Partnership and
the permission of any other relevant rights owners: broadcast, republish, up-load
to a third party, transmit, post, distribute, show or play in public, adapt or change in
any way the Services or third party Services for any purpose, unless otherwise
provided by these Terms. This prohibition does not extend to materials on the
Website, which are freely available for re-use or are in the public domain.
(a) A & R Wright Partnership takes your privacy seriously and any information
provided through your use of the Website and/or Services are subject to A & R
9. General Disclaimer
(a) Nothing in the Terms limits or excludes any guarantees, warranties,
representations or conditions implied or imposed by law, including the Australian
Consumer Law (or any liability under them) which by law may not be limited or
(b) Subject to this clause, and to the extent permitted by law:
(i) all terms, guarantees, warranties, representations or conditions which are
not expressly stated in the Terms are excluded; and
(ii) A & R Wright Partnership will not be liable for any special, indirect or
consequential loss or damage (unless such loss or damage is reasonably
foreseeable resulting from our failure to meet an applicable Consumer
Guarantee), loss of profit or opportunity, or damage to goodwill arising out
of or in connection with the Services or these Terms (including as a result
of not being able to use the Services or the late supply of the Services),
whether at common law, under contract, tort (including negligence), in
equity, pursuant to statute or otherwise.
(c) Use of the Website and the Services is at your own risk. Everything on the Website
and the Services is provided to you “as is” and “as available” without warranty or
condition of any kind. None of the affiliates, directors, officers, employees, agents,
contributors and licensors of A & R Wright Partnership make any express or
implied representation or warranty about the Services or any products or Services
(including the products or Services of A & R Wright Partnership) referred to on the
Website, includes (but is not restricted to) loss or damage you might suffer as a
result of any of the following:
(i) failure of performance, error, omission, interruption, deletion, defect, failure
to correct defects, delay in operation or transmission, computer virus or
other harmful component, loss of data, communication line failure, unlawful
third party conduct, or theft, destruction, alteration or unauthorised access
(ii) the accuracy, suitability or currency of any information on the Website, the
Services, or any of its Services related products (including third party
material and advertisements on the Website);
(iii) costs incurred as a result of you using the Website, the Services or any of
the products of A & R Wright Partnership; and
(iv) the Services or operation in respect to links which are provided for your
10. Limitation of liability
(a) A & R Wright Partnership’s total liability arising out of or in connection with the
Services or these Terms, however arising, including under contract, tort (including
negligence), in equity, under statute or otherwise, will not exceed the resupply of
the Services to you.
(b) You expressly understand and agree that A & R Wright Partnership, its affiliates,
employees, agents, contributors and licensors shall not be liable to you for any
direct, indirect, incidental, special consequential or exemplary damages which may
be incurred by you, however caused and under any theory of liability. This shall
include, but is not limited to, any loss of profit (whether incurred directly or
indirectly), any loss of goodwill or business reputation and any other intangible
11. Termination of Contract
(a) The Terms will continue to apply until terminated by either you or by A & R Wright
Partnership as set out below.
(b) If you want to terminate the Terms, you may do so by:
Your notice should be sent, in writing, to A & R Wright Partnership via the ‘Contact
Us’ link on our homepage.
(i) providing A & R Wright Partnership with …… days’ notice of your intention to
(ii) closing your accounts for all of the services which you use, where A & R
Wright Partnership has made this option available to you.
(c) A & R Wright Partnership may at any time, terminate the Terms with you if:
(i) you have breached any provision of the Terms or intend to breach any
(ii) A & R Wright Partnership is required to do so by law;
(iii) the provision of the Services to you by A & R Wright Partnership is, in the
opinion of A & R Wright Partnership, no longer commercially viable.
(d) Subject to local applicable laws, A & R Wright Partnership reserves the right to
discontinue or cancel your membership at any time and may suspend or deny, in
its sole discretion, your access to all or any portion of the Website or the Services
without notice if you breach any provision of the Terms or any applicable law or if
your conduct impacts A & R Wright Partnership’s name or reputation or violates
the rights of those of another party.
(a) You agree to indemnify A & R Wright Partnership, its affiliates, employees, agents,
contributors, third party content providers and licensors from and against:
(i) all actions, suits, claims, demands, liabilities, costs, expenses, loss and
damage (including legal fees on a full indemnity basis) incurred, suffered or
arising out of or in connection with Your Content;
(ii) any direct or indirect consequences of you accessing, using or transacting
on the Website or attempts to do so; and/or
(iii) any breach of the Terms.
13. Dispute Resolution
If a dispute arises out of or relates to the Terms, either party may not commence
any Tribunal or Court proceedings in relation to the dispute, unless the following
clauses have been complied with (except where urgent interlocutory relief is
A party to the Terms claiming a dispute (‘Dispute’) has arisen under the Terms,
must give written notice to the other party detailing the nature of the dispute, the
desired outcome and the action required to settle the Dispute.
On receipt of that notice (‘Notice’) by that other party, the parties to the Terms
(i) Within 30 days of the Notice endeavour in good faith to resolve the Dispute
expeditiously by negotiation or such other means upon which they may
(ii) If for any reason whatsoever, 30 days after the date of the Notice, the
Dispute has not been resolved, the Parties must either agree upon
selection of a mediator or request that an appropriate mediator be
appointed by the President of the …… or his or her nominee;
(iii) The Parties are equally liable for the fees and reasonable expenses of a
mediator and the cost of the venue of the mediation and without limiting the
foregoing undertake to pay any amounts requested by the mediator as a
pre-condition to the mediation commencing. The Parties must each pay
their own costs associated with the mediation;
(iv) The mediation will be held in Bundaberg, Australia.
All communications concerning negotiations made by the Parties arising out of and
in connection with this dispute resolution clause are confidential and to the extent
possible, must be treated as “without prejudice” negotiations for the purpose of
applicable laws of evidence.
(e) Termination of Mediation:
If 30 have elapsed after the start of a mediation of the Dispute and the Dispute
has not been resolved, either Party may ask the mediator to terminate the
mediation and the mediator must do so.
14. Venue and Jurisdiction
(a) The Services offered by A & R Wright Partnership is intended to be viewed by
residents of Australia. In the event of any dispute arising out of or in relation to the
Website, you agree that the exclusive venue for resolving any dispute shall be in
the courts of Queensland, Australia.
15. Governing Law
(a) The Terms are governed by the laws of Queensland, Australia. Any dispute,
controversy, proceeding or claim of whatever nature arising out of or in any way
relating to the Terms and the rights created hereby shall be governed, interpreted
and construed by, under and pursuant to the laws of Queensland, Australia,
without reference to conflict of law principles, notwithstanding mandatory rules.
The validity of this governing law clause is not contested. The Terms shall be
binding to the benefit of the parties hereto and their successors and assigns.
16. Independent Legal Advice
(a) Both parties confirm and declare that the provisions of the Terms are fair and
reasonable and both parties having taken the opportunity to obtain independent
legal advice and declare the Terms are not against public policy on the grounds of
inequality or bargaining power or general grounds of restraint of trade.
(a) If any part of these Terms is found to be void or unenforceable by a Court of
competent jurisdiction, that part shall be severed and the rest of the Terms shall
remain in force.
If you are not satisfied in any way, we do encourage you to contact us.